PowerGREP™ | |
Technical SupportBefore requesting technical support, please use the version history to see if you are using the latest version of PowerGREP. We take pride in quickly fixing bugs and resolving problems in free minor updates. If you encounter a problem with PowerGREP, it is quite possible that we have already released a new version that no longer has this problem. PowerGREP has a built-in Forum feature that allows you to easily communicate with other PowerGREP users. If you're having a technical problem with PowerGREP, you're likely not the only one. The problem may have already been discussed on the forums. So search there first and you may get an immediate answer. If you don't see your issue discussed, feel free to start a new conversation in the forum. Other PowerGREP users will soon chime in, probably even before a Just Great Software technical support person sees it. However, if you have purchased PowerGREP, you are entitled to free technical support via email. The technical support only covers the installation and use of PowerGREP itself. In particular, technical support does not cover learning and using regular expressions. The online forum does have a group devoted to learning regular expressions though. To request technical support, please use the Support and Feedback command in the Help menu. This command will show some basic information about your computer and your copy of PowerGREP. Please copy and paste this information into your email, as it will help us to respond more quickly to your inquiry. If the problem is that you are unable to run PowerGREP, and thus cannot access the Support and Feedback command, you can email support@powergrep.com. You can expect to receive a reply by the next business day. For instant gratification, try the forums. Feature Requests and Other FeedbackIf you have any comments about PowerGREP, good or bad, suggestions for improvements, please do not hesitate to send them to our technical support department. Or better yet: post them to the forum so other PowerGREP users can add their vote. While we cannot implement each and every user wish, we do take all feedback into account when developing new versions of our software. Customer feedback is an essential part of Just Great Software. Offline ContactWhile email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways: Just Great Software Co. Ltd. | "I must say it has been a positive experience doing business with your company. A lot of companies out there could learn a lot regarding customer care and satisfaction by following in your footsteps." -- Daniel Arsenault 28 April 2005, Canada "I am a Windows power user. I easily have more than 70 programs that I install any time I get a new PC. There probably isn't a single application that I don't send in feature requests and bug reports in for. "I have been often been told that my suggestions would be incorporated in some upcoming release but this is the first time I have ever received a notification upon a release that my feedback was incorporated. "I am impressed with both the functionality of the applications you create and with your responsiveness to suggestions. I always look forward to new releases." -- Mark Kaprielian 11 February 2010, Massachusetts |
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